Cancellation Policies

Cancellation/Amendment Policy:

This policies defines how to handle cancellations:

*If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
*If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival, 1st night’s room rate and tax will be charged.In case of no-show, 100% room rate and tax will be charged.
*Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non - refundable

*The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card, Master card and 5% for American Express will be applied. Please notify us by E-mail or Call when you receive the refunded amount.

The Melbourne Hotel
Add: No 88, 320 Alley, Le Thanh Tong street, Ninh Tien commune, Ninh Binh city, Vietnam
Phone: (+84) 0229 249 2668 - Hotline: (+84) 972 924 567